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Welfare Officer

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Hi, I’m Lisa James and I’m the Welfare Officer for the club.  I’m the first point of contact for swimmers, parents and coaches on matters relating to child protection at the club. 


It’s my responsibility to ensure the club implements child safeguarding policies and procedures which comply with all current legislation, regulation and guidance defined in the Swim England Child Safeguarding Wavepower policy.


You can catch me at John Charles most days or email me at


If you have any concerns or require more information please get in touch with our Welfare Officer

Useful Resources

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Swim England Club Welfare Page


Provide advice and support to empower anyone experiencing a mental health problem.  They campaign to improve services, raise awareness and promote understanding.


Calls can be made to the NSPCC Helpline on 0808 800 5000.  Trained counsellors are used to dealing with the effects of self-harm and calls can be made anonymously.

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Swim England guidance regarding low energy availability - Click Here


Confidential support for people experiencing feelings of distress or despair.

116 123 (24-hours)


Childline is a private and confidential service for children and young people up to 19.  Contact can be made with a Childline counsellor about anything. 


Free online support for young people.  Kooth is a service from Xenzone, leaders of online counselling.

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Selfharm UK is a project dedicated to supporting young people  aged 11-19 impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what’s going on in your life. 


YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.  They have a parent/guardian helpline on: 0808 802 5544


Harmless was established at the beginning of October 2007.  It is a national voluntary organisation for people who self-harm, their friends, families and professionals.

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